today's word... #nemawashi

received #GetLuckythebook.com by @tempo & @monstro from @getsatisfaction today, looks super interesting, thanks guys

rocking #Pocket with #VoiceDreamReader, gobbling up #feeds and #ebooks :-D

digging #soundcloud, what #podcasting could have been

just @ #Lowes Marysville OH, #customerservice was amazing! 6 departments 6 super helpful people! thx - good job - keep up the good work

feeling good this morning - want to post something about #cross-channel service experience design today #givingmyselfadeadline